Diploma in Front Office (DFM)- Maa Gange Institute

Course Eligibility:

10th or 12th passed from any board/stream

Course Duration:

1 Year (06 Months Classroom + 06 Months Training)

Programme Overview:

The Front Office Management course at Maa Gange Institute of Hotel Management in Dehradun is designed to prepare students for a rewarding career in the hospitality industry. This essential department ensures that guests have a comfortable and memorable stay, with the Front Office staff playing a crucial role in maintaining the hotel's image.
As the first point of contact, front office staff are responsible for welcoming guests, handling inquiries and complaints, and overseeing room assignments and reservations. The department is managed by a Front Office Manager, who ensures that the front desk operations run smoothly and efficiently. Students in this course will gain the skills required to supervise and manage front desk operations, train staff, and maintain the appearance and cleanliness of public spaces.
In addition to these tasks, Front Office Management involves managing operational records, implementing marketing strategies, and building strong relationships with suppliers and partners. Effective front office management is key to ensuring customer satisfaction and loyalty, directly impacting the reputation and success of any hospitality establishment.
Through a blend of classroom learning and practical training, students will develop the necessary skills to excel in front office roles, such as managing customer service, handling guest requests, and performing administrative duties efficiently. This comprehensive training prepares students for a range of opportunities in hotel management, hospitality services, and guest relations.